While structural cleaning and repair are very important to business recovery the owner, manager of any business knows that their customers must be considered first. Filling customer orders, providing customer support is vital to your business future. Records identify that 3 out of 5 businesses that experience major fire, smoke and water damage will fail to fully recover.
For this reason it is very important that the contractor that you select work in conjunction with owners and managers to identify a written recovery protocol that is focused upon saving, servicing and restoring your customer confidence. This protocol of cleaning and repair must be as non-invasive as possible to daily business operations.
The contractor of choice should be jointly focused:
- Structural clean up and repair and equipment clean up and repair should be completed using containment to avoid cross contamination during the process.
- Ally with the company management and maintenance staff to achieve maximum prosperity during the recovery period.
Customers should be aware that some insurance companies may prefer contractors for price that may compromise quality workmanship and quality materials.
At NBD we value you, our customer, and work to maintain a high standard of customer communication and service. As a qualified member of the Disaster Kleenup North American network of more than 400 companies (dkiservices.com) NBD International, Inc. is required to qualify for Industry Service Awards to maintain our affiliation. Because of these standards the DKI Brand is approved by most insurance companies and is the preferred vendor for many of the national retail store chains, pharmacy brands, service companies and national property management companies.