Restoration

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FAQ

What does NBD stand for?

NBD is not an acronym for anything specific, however the founder, Jack Schwartz coined the term “No Bad Days” on the banner for our first industry Property & Liability Resource Bureau Conference and local parade float in 1994. Our goal is to provide the best service possible in helping people and companies during an often times tragic and overwhelming period in their lives.

How did NBD develop?

NBD developed for the insurance claims industry an industry database and process for stolen and damaged media (i.e. CD’s DVD, BETA and VHS tapes) that was used by more than 70 National Insurance Companies. Since 1993 NBD has been a pioneer, developing solutions for:

  • Video Store
  • Music Store
  • TV Stations
  • Theaters
  • Document Recovery
  • Computer and Information Systems
  • Repair of Commercial and Industrial Equipment

and at the insistence from two national insurance companies, residential and commercial content electronic inventory pack-out and restoration protocols. When providing replacement costs, vendors are also included for reference. For Commercial losses, NBD will coordinate with the manufacturers and their distributors to replace equipment.

Why is NBD different from other restoration companies?

From 1993 to 2010 our company chose to remain a specialist in specific markets. As the commercial demand for equipment repair and restoration expanded, NBD attended classes, hired technical staff and purchased equipment to control the environments while servicing major equipment. With this knowledge and equipment, hiring structural repair personnel enable NBD to provide “turnkey” service.

Can items be restored/cleaned on site?

Yes, as long as the environment inside the place where cleaning is to be done has climate control storage available. In many cases, NBD personnel can do all of the necessary restoration on site. There are, however, circumstances and certain contents that do not allow for this process; when odor and/or soot are particularly heavy or on specific electronics, because of the detail needed for cleaning.

How are antiques and/or collections evaluated?

The evaluation and pricing of antiques and collectibles depends upon how an insurance policy is written. If the items are scheduled, then the replacement pricing will be based on their condition prior to the loss and the going rate in the market. Should pieces be of some value and importance, an appraiser of antiques or collectibles from NBD’s vast resource network will be consulted. If the items are not scheduled, then the replacement pricing, in most cases, is based on functionality and today’s rates (i.e. a Hepple White sofa, if not scheduled, will be priced based upon the cost of a sofa of the same size and material at today’s cost and not historical or collectable value.

Can documents be returned to pre-loss condition?

Cleaning and restoration also depend upon the type and extent of damage that they suffered. If the fire was light and the paper products have a light dusting of soot and odor, then yes. If the fire and/or water loss was more extensive, then most likely they cannot be restored to the exact condition they were in prior to the loss. There will be some cockling and wicking that cannot be reversed at a cost effective price. The need of the document or book helps in determining if they should be restored. What is true is that all restored documents and books will be safe to handle using NBD’s restoration process.

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